Ittehad Chemicals Limited is committed to:

a) Produce Caustic Soda and allied products in accordance with
       ▪ The defined quality, specifications and the budgeted target of production &
       ▪ Improve the quality of its products through the utilization of advanced technologies

b) Review the quality management system for its effectiveness & continual improvement through internal audits.

c) Achieve quality objectives through continuous training, review and improvement in process conditions, if
    needed.

d) Attend to customers' complaints on priority with maximum emphasis on customer care and satisfaction.

e) Ensure that the quality policy is communicated and understood within the organization and reviewed for
    continuing suitability.